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OUR VALUES & GUARANTEE

eCondolence.com is dedicated to helping you and those you love navigate times of loss with sensitivity and respect. We are committed to providing easy-to-use, comprehensive, reliable resources that you can trust.

OUR VALUES
Respect. We treat the subjects of grief and loss with the respect and sensitivity that they deserve.

Quality. We demand quality and excellence from ourselves and our partners.

Integrity. We operate with honesty and integrity.

Service. We value superior customer service, motivated by compassion, respect and understanding.

Passion. We work with passion and heart to be a real support to others in times of loss.

OUR PHILOSOPHY
Our focus is on providing trusted information, guidance and services to help individuals, regardless of religious affliation, cope with loss, comfort family and friends, and honor the decedent with dignity and respect. Recognizing the stress that often comes with planning and arrangements, we work with respected vendors and service providers to provide a seamless experience for our users. In addition, we utilize technology and the Internet to offer modern ways to honor while providing new avenues for support and services. Every facet of our site is treated with awareness and understanding of the personal and highly sensitive nature of loss and the mourning process.

SATISFACTION GUARANTEE
We stand by our products and vendors and want you to be 100% pleased with your purchase and shopping experience. If you are not satisfied with your purchase, please email service@econdolence.com along with your order number and the nature of the problem.  We will contact you to process your refund.

SAFE AND SECURE TRANSACTION
We fully believe our customers' private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are safe and secure, and will never share your credit card information.